Welcome to Ambrose Avenue Group practice
We are experiencing a HIGH DEMAND of telephone calls and patients presenting at the Surgery. Whilst we aim to help you as quickly as possible we do currently have staff shortages that may mean getting through on the telephone may take a little while longer. We have new staff who are currently in training. Please bear with us whilst our new staff are trained. We are very sorry for any delays but aim to resolve this issue as soon as possible.
TEST RESULTS - ARE YOU WAITING FOR RESULTS OF A RECENT TEST - WE ASK THAT PATIENTS CONTACT THE SURGERY AFTER 11AM TO OBTAIN ANY TEST RESULTS. The TEST RESULTS LINE will not be available until 11am. Please do not 'clog up' the lines at 8am, our busiest time, to ask for test results, please help us ensure we give the best service to our patients. Ring back at 11am. Many Thanks
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The practice premises at both Ambrose Avenue and Tollgate Health Centre have suitable access for disabled patients. There is one designated parking space for disabled patients at Ambrose Avenue and four at Tollgate Health Centre.
ON LINE BOOKING SYSTEM - FROM 2nd JUNE 2014
From 2nd June 2014 we will be offering an Online Booking Facility through this website. To access this system you first need to obtain Log In details from one of our Reception Team at either Ambrose or Tollgate, you will be asked for PROOF OF ID before we can give you the login details. Once you have your log in details come back to this website and click on the following link CLICK HERE FOR APPOINTMENTS ONLINE, FOR REPEAT PRESCRIPTION REQUESTS VIA SYSTMONE ONLINE OR TO ADVISE OF ANY ADDRESS AMENDMENTS.
Please note this service will be for ROUTINE APPOINTMENTS ONLY. Any speciality appointments (such as coil fittings, travel vaccines, nexplanon fitting, ear syringing etc) will have to be booked by speaking to one of our Reception team. This service will NOT allow booking of DOUBLE APPOINTMENTS - if you need a double appointment please speak to a member of our reception team.
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care. It is important that we, the NHS, can use this information to plan and improve services for all patients. For further information please click on Care Data - under the Further Information Section.
CQC VISIT - Click to View INSPECTION REPORT - WE MET ALL STANDARDS LOOKED AT. Final_Report_CQC_2013.pdf
PATIENT PARTICIPATION GROUP - Find out who we are, what we do and how you can get involved too. Help find ways our Surgeries can serve us better. Forms in Reception can be completed and your details given to the Chair of the group if you are interested in getting involved.
PHLEBOTOMY CLINICS - FROM MAY 1ST 2014 - PLEASE SEE QUICK LINK UNDER 'FURTHER INFORMATION'
NEW WALK IN SESSION AVAILABLE FROM WEDNESDAY 4TH JUNE AT THE TOLLGATE BRANCH
8.15AM - 9.45AM - NO APPOINTMENT NECESSARY
(Site updated 14/07/2014)