Welcome to Ambrose Avenue Group Practice
With all new systems there can from time to time be a few hiccups - we apologise for any inconvenience but we are experiencing a few such hiccups at the moment. We are of course trying to resolve the problems as quickly as possible to avoid any disruption to all our patients and the practice.
WE NOW HAVE OUR NEW TELEPHONE SYSTEM IN PLACE. WHEN YOU RING THE SURGERY YOU WILL BE GIVEN OPTIONS TO ALLOW YOU TO CONNECT TO THE CORRECT DEPARTMENT AND YOU WILL BE ADVISED WHAT NUMBER YOU ARE IN THE QUEUE. WE HOPE THAT YOU WILL FIND THE SYSTEM MORE EFFICIENT AND USER FRIENDLY. OUR FINAL CHANGE WILL BE FROM MID FEBRUARY WHEN WE WILL HAVE ONLY ONE MAIN NUMBER FOR BOTH SITES.
FROM MID FEBRUARY 2015 YOU NEED ONLY RING 01206 549444. IF YOU NEED TO SPEAK TO TOLLGATE THERE IS AN OPTION GIVEN WHEN YOU RING THE MAIN NUMBER. CHECK OUT OUR WEBSITE FOR ANY FURTHER UPDATES.
We value your opinion - Click on to the Friend and Family Survey section under HAVE YOUR SAY - Your feedback will help us learn more about what you think about our service – What you like and what you think we could improve on. Ultimately you’re helping us to make changes that will improve our services.
ON LINE BOOKING SYSTEM
To access this system you first need to obtain Log In details from one of our Reception Team at either Ambrose or Tollgate, you will be asked for PROOF OF ID before we can give you the login details. Once you have your log in details come back to this website and click on the following icon to book appointments online, request repeat prescriptions, amend address details or to view your summary care record:
Please note this service will be for ROUTINE APPOINTMENTS ONLY. Any speciality appointments (such as coil fittings, travel vaccines, nexplanon fitting, ear syringing etc) will have to be booked by speaking to one of our Reception team. This service will NOT allow booking of DOUBLE APPOINTMENTS - if you need a double appointment please speak to a member of our reception team.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The practice premises at both Ambrose Avenue and Tollgate Health Centre have suitable access for disabled patients. There is one designated parking space for disabled patients at Ambrose Avenue and four at Tollgate Health Centre.
(Site updated 24/02/2015)